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#Happyfox chat custom style software
#Happyfox chat custom style trial

For example helpdesk, e-commerce, CRM, communication, marketing automation, analytics and many more apps we can integrate our HappyFox with. We also have Apps section, where everything is filtered/divided by categories. In the reports, we can select the dates that interest us and export it to CVS if needed. We have also history, a list of agents, reports by an activity where we can check the number of chats, missed chats, average chat duration and satisfaction where we can see our chat ratings, average response time and first response time – which are all the metrics agents should work on. Starting from chats, then messages – I was nicely surprised that they have integration with Facebook Messenger, then we have visitors: and we can browse visitors by page, location, duration, agent and by a filter. The look of HappyFox Chats makes you want to click on each of their features in the menu.

#Happyfox chat custom style software

It’s a big plus since many live chat software have too much of everything on their websites. It’s very neat, simple, and makes me calm. When the box disappeared, I was introduced to the dashboard. I was curious if “inviting my colleagues” means recommending the product on social media but it turned out it was about adding more agents to the chat. When I finished my installation, a little box popped out on my screen: “Let’s get started and set up your account.” I could take a quick tour, add HappyFox Chat to my website or invite my colleagues. I must say, creating an account was simple and pleasant and there’s no credit card required.

#Happyfox chat custom style trial

The same agent is given login access to HappyFox Chat app in your IDP endĪgents with admin role can login with email address & password as well.HappyFox Chat is a live chat software that allows you to “never miss an opportunity to help customers better.” As you enter their website, you can see two buttons in the middle: “start free trial” and “watch how it works.” I decided to start my 14-day free trial first.

The agent is added in the agents section manually by admin and.

Custom SAML is successfully integrated in Manage > Security section.

HappyFox Chat account admins must add/deactivate agents manually in HappyFox Chat in Agents section to give them access to account.Īgents can login to HappyFox Chat if all of these steps are done. With this attribute, the email address of the agent will be fetched from your IDP. This is used to match and verify the agent in HappyFox Chat.

The NameID format in your IDP should be EmailAddress i.e urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress. This will be used to redirect agents to HappyFox Chat after authentication at your IDP. X.509 certificates are supported and should be in PEM formatĬopy paste the Access Consumer Service (ACS) URL in IDP end.

idP Signature - The SAML Certificate from your SAML server.

idP SSO Target Url - The url to be redirected to when someone tries to login via SSO.

idP Entity Id - For us to validate the idP.

Choose your identity provider: Select Custom SAML.

Only agents with ”Admin” role will be able to perform following steps. If you would like to integrate with any other SAML compliant Identity provider, you must use Custom SAML SSO integration. HappyFox Chat already has built-in integrations with Okta, OneLogin and G-Suite.